We strive to provide high-quality parts and service. Please review our return policy before initiating a return.
1. Freight Charges on Original Purchase
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Customers are responsible for original freight charges.
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Shipping costs are calculated at the time of purchase.
2. Returns Due to Incorrect Shipment by HeatMaster
If HeatMaster sends the wrong part, we will cover:
✅ The cost to return the incorrect item.
✅ The shipping cost to send the correct part.
3. Customer-Initiated Returns
If you return a correctly shipped part:
🚚 You are responsible for return shipping costs.
📦 The part must be unused, in its original condition, and packaging.
📅 A return request must be made within 30 days of receipt with proof of purchase.
4. Refunds & Processing
💰 Once we receive and inspect the return, refunds will be processed within 7 business days to the original payment method (minus any restocking fees).
⚠️ Returns may be declined if the item is not in resalable condition.
For any return inquiries, please contact our Support Team.